FAQ - Frequently asked questions
We have collected the most frequently asked questions for you here. If anything is still unclear, please write to us or simply give us a call.
Test Centres and Dealers
Warranty and Crash Replacement
The 2 year warranty covers VPACE parts such as frames, forks, handlebar and seatposts. It starts the day the bike is delivered. It doesn’t apply to third party components.
The guarantee only covers material and processing defects that already existed on delivery. It is only available to the original owner of the bike and cannot be transferred. If replacement part’s aren’t available in your original colour you will be offered an alternative.
Damage caused by external factors and wear and tear are excluded from the warranty.
Claims
Exceeding the weight limit, overloading or improper use will invalidate the warranty.
Any deformation of the frame is excluded from the warranty but may be covered under our Crash Replacement Programme.
Damage to the derailleur hanger is not covered by the warranty. Use for other than the intended purpose, failure to comply with safety regulations, improper assembly, repair and use of non-approved spare parts and accessories will also invalidate the warranty.